Terms and Conditions

• Shipping: international express shipping by FedEx, EMS, or DHL. Shipping is included in the website price. The bag will be shipped from our office in Bali, Indonesia.

• Payment: We accept all major credit and debit cards; our payment processors are Stripe (Euro), PayPal (USD), and Bank Transfer by request. Your payments and your personal data are protected with SSL; you should see the green padlock before the URL. We are not storing any credit card data.

• Customs and Import Taxes: The buyer is responsible for any customs and import taxes that may apply when receiving the bag. Decent Hardware is not responsible for customs or duty charges, as these costs are determined by your local customs office. Decent Hardware can not determine in advance what these fees will be, but we do try to minimize these charges by listing the wholesale cost of your package on the commercial invoice rather than the retail value (Excluding: Germany and The United Kingdom, which have to be declared by the real value, sorry! ) This provides the customs agents with a true, legal value while minimizing your costs. For more information on customs and duties charges, please contact your local customs office.

• Returns: Unfortunately, we can only accept returns within Indonesia and within 14 days of purchase. Due to the strict import and export laws of Indonesia, we are unable to accept returns from overseas. If, for some reason, there is a problem, please email us immediately with imagery and a detailed description, and we will endeavor to rectify the problem. It is important to us that you are happy with your Decent Hardware purchase

All goods are hand-made to order and shipped upon receipt of payment. The majority of our bags arrive within 7–14 working days of payment worldwide with the included express shipping; however, due to the different speeds of some customs officials and countries, please allow up to 21 days.

If you have any questions or concerns about your order, please email us: [email protected]